Information on authorities controlling the activity
The authorities regulating the Merchant's activity are the Consumer Protection Commission (CPC) and the Personal Data Protection Commission (CPDP), with the following coordinates:
Ministry of Economy:
Tel: 02 / 94-07-001
Address: 8 Slavyanska Str., Sofia, 1000, Bulgaria
For the Labor Code:
Tel: 0700 111 22
Address: 4A Slaveikov Square, fl. 3, 4 and 6, Sofia, Bulgaria
Tel: 02 / 91-53-518
Address: 1592 Blvd., 2 Prof. Tsvetan Lazarov str., Sofia, Bulgaria
Consumers can use the European online dispute resolution platform (ODR), available at http://ec.europa.eu/odr/ - a single access portal that allows EU consumers and traders to settle disputes that have arisen.
Alternative dispute resolution (ADR) between consumers and traders is an out-of-court conciliation on a voluntary basis.
The Joint Conciliation Committees assist in reaching an agreement between consumers and traders in disputes over contracts for the sale of goods and the provision of services.
The Joint Conciliation Committees are designated on a regional basis, and the General Conciliation Commission with headquarters in Sofia and region of operation is competent for resolving disputes between Merchant and Consumer.
The consolidated list of recognized ADR entities of the Member States of the European Union can be found at: