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How much is the delivery?


FREE DELIVERY for all the purchases above 300 EUR.

For all the purchases under 300 EUR, the delivery price is 9,90 EUR. 

If cleared funds are received by 2 pm, most orders are dispatched the same day, subject to any security checks required.

For customers outside of the European Union, please be aware that you may be subject to taxes, charges, or duties for your order depending on your country's customs laws. Please contact your local customs broker for more information on duty and tax rates if you are unsure whether you have any fees to pay. If you reject a parcel at customs you will be liable for any metal movement and shipping costs back to us in Bulgaria.

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How are my goods sent?

All our packages are sent fully insured and require a signature on receipt. We use local couriers for all the EU deliveries. 

When your items are dispatched, you will be sent an online tracking number.

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Can I change my delivery address?

Due to security reasons, we are unable to change delivery addresses from one residential address to another. With a high number of attempted fraudulent transactions and identity theft, we are unable to send orders to different residential addresses to those other than the registered bank account address.

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What happens if I am not at home to take delivery?

A card will be left by the courier so that you can rearrange delivery for another day or collect from your local sorting office/depot taking ID with you.

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How will I know when my order is being delivered?

You will receive an email following the dispatch of your order which will include a tracking number.

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What is the latest time I can place an order for next day delivery?

Please check our Delivery and Insurance page for the delivery time to your country.

Please note that your order is being dispatched from Bulgaria, and there may occasionally be delays in traveling across Europe.

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Can I pay online by debit or credit card?

Yes, you may pay us online by VISA, MasterCard, and PayPal or by bank transfer. 

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Do I have to pay in Euros?

Ideally, yes. Our bank account is Euro denominated, so if you initiate your payment in another currency you may incur additional bank charges. Under no circumstances will we be liable for any charges incurred.

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Do I have to provide identification to purchase from you?

Payments made by bank transfer may require further ID. This is to fulfill our insurance criteria of knowing where our customer resides so that your goods are covered when we dispatch them.

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How will I know you have received my funds?

You will receive an email from us to confirm receipt of funds. A follow-up email will be sent at a later time to confirm that your order has been taken away by the local courier.

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Do your bars come with an assay certificate?

All our larger silver bars (250g, 500g, and 1 kilo) have a unique serial number. If provided by the manufacturer our bars come with a certificate from the refiner.

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Do you buy back bullion bars and coins that you have sold?

We are happy to re-purchase any bars or coins that we have supplied at the very best rates. To sell, just phone or e-mail us to lock-in a price and then send the items to us by insured delivery. As soon as we receive and check the bullion we will pay you by bank transfer within 1-3 days.

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